Frequently Asked Questions
Product-Related Questions
These questions cover details about the products themselves, including materials, maintenance, and functionality.
At PC Outdoor, we offer a wide range of high-quality outdoor furniture, including dining sets, Deep Seatings, lounge chairs, daybeds, fire tables, and more. Our products are designed to combine style, comfort, and durability, perfect for any outdoor space.
Yes, we offer personalized design consultations to help you create the outdoor space of your dreams. Whether you’re looking to revamp your patio, garden, or poolside area, our experts are here to assist you in selecting the right furniture and layout.
Yes, we encourage you to visit our showroom to experience the quality and comfort of our furniture firsthand. If you’re unable to visit in person, we can provide detailed images and virtual consultations to help you make an informed decision. Our Address is 100 Four Valley Drive (Unit A), Concord, ON, L4K 4T9.
Our outdoor furniture is crafted from premium materials such as HDPE weather-resistant wicker, Marine Grade Rope, durable and Rust-free aluminum, teak, and high-performance fabrics. Each piece is designed to withstand the elements while maintaining its aesthetic appeal.
Yes, we offer warranties on many of our products, covering manufacturing defects and ensuring peace of mind with your purchase. Warranty terms may vary depending on the product, so please check our Warranty page for specific details.
Proper maintenance is key to prolonging the life of your outdoor furniture. We recommend regular cleaning with mild soap and water, covering furniture when not in use, and storing cushions indoors during harsh weather. Look at the care & maintenance page for Specific instructions.
Each material used in outdoor furniture has its unique benefits, making it important to choose one that suits your specific needs:
Aluminum: Lightweight yet strong, aluminum is rust-proof, making it perfect for coastal climates or areas with heavy rainfall.
Wrought Aluminum or HDPE Plastic: Ideal for locations with strong winds, these materials are heavier and provide added strength and stability.
HDPE Synthetic Wicker and Aluminum Frame Construction: These materials are easy to maintain and can be cleaned simply by hosing them off. They are durable and designed to last for many years.
Marine Grade Rope: This material is highly durable and resistant to the elements, including UV rays, salt, and moisture. It’s an excellent choice for coastal areas or anywhere exposed to harsh weather conditions, adding a modern and stylish touch to outdoor furniture.
Solution-Dyed Acrylic Fabric (e.g., Sunbrella, Olefin): Known for their vibrant, fade-resistant colors, solution-dyed acrylic fabrics like Sunbrella and Olefin are ideal for outdoor cushions, pillows, and umbrellas. The color is locked into the fiber during the manufacturing process, making these fabrics highly resistant to fading, UV rays, and moisture. They are also easy to clean and maintain, ensuring long-lasting beauty and comfort.
Covering your patio furniture when it’s not in use is recommended to prolong its life and maintain its appearance. While modern patio furniture is designed to withstand various weather conditions, covering it can provide extra protection, especially in areas with harsh winters.
For winter storage, we suggest covering your furniture with Vinyl Covers or storing it in an enclosed shed or garage. Cushions should be covered or stored away from moisture to prevent mildew. Additionally, using a soft blanket under the cover can help absorb moisture and protect the powder coating on table tops. This approach will help preserve the finish and ensure your furniture looks great when you use it again in spring.
PC Outdoors offers Vinyl Waterproof furniture covers tailored to fit specific pieces, ensuring a perfect fit and optimal protection.
When storing your patio furniture, it’s important to avoid storing it upside down. Many outdoor furniture pieces are designed with drainage holes to allow water to escape, preventing damage from trapped moisture. If you store your furniture upside down, the water can become trapped in these holes, potentially causing the furniture to burst or become damaged.
To properly store your patio furniture:
- Store it Right-Side Up: Always place your furniture in its normal orientation to ensure that drainage holes function correctly.
- Cover the Furniture: Use protective covers to shield your furniture from dust, dirt, and additional moisture.
- Keep it Dry: If possible, store the furniture in a dry, well-ventilated area such as a shed or garage. This helps prevent mildew and extends the lifespan of your furniture.
By following these storage tips, you can keep your outdoor furniture in excellent condition and ready for use when you need it.
Rusting is primarily a concern with wrought iron and steel patio furniture, as these materials have the potential to rust over time. However, many modern wrought iron pieces come with a multi-layer powder coat designed to protect against moisture and extend the life of the furniture.
In contrast, materials such as HDPE synthetic wicker, aluminum, teak, and poly-wood lumber are resistant to rust and corrosion. These materials are designed to withstand the elements and maintain their appearance over time.
Yes, we offer seasonal promotions and discounts throughout the year. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
Order-Related Questions
- To check the status of your order, you can email our order status team directly at info@protegecasual.com or call us at (905) 761-1411. We will respond as soon as possible with updates on your order. If your order has already shipped, we may provide you with tracking numbers and refer you to the shipping company for further details.
Yes, you will receive an email with tracking information once your order has shipped. For larger orders shipped via freight companies (LTL shipments), you will receive tracking details as well. Once your order arrives at the local carrier hub in your area, the carrier will contact you to arrange curbside delivery.
- Typically, freight carriers are not able to assist with unpacking or moving your furniture beyond the curbside delivery point. If you choose curbside shipping, the carrier will only deliver the packed product to your driveway or curb. We offer White Glove delivery services for an additional fee, including unpacking, assembly, and placement of your furniture. For White Glove services, please contact us for a quote and arrange these services at the time of purchase.
- Yes, we offer delivery and setup services through our White Glove delivery partners for an additional fee. The cost for White Glove delivery starts at $150 for local deliveries in Vaughan, Ontario. For residents outside of Vaughan, prices vary based on location. Contact us via email or call us at (905) 761-1411 to get a quote and arrange for these services.
If you don’t find a specific product on our website, don’t worry! We have access to a wide range of products beyond what is listed online. In addition to our website, PC Outdoor offers a large selection of furniture and accessories available at our physical locations and through our in-store catalog. If you have a specific item in mind, please contact us via email at info@protegecasual.com or by phone at (905) 761-1411. If the product is available, we can help you acquire it. We may also be able to source special items for you upon request.
We accept a variety of payment methods, including major credit cards, PayPal, Cash, Cheques and bank transfers.
If your shipment arrives damaged, please contact us immediately. PC Outdoor takes great care to ensure that all products are delivered in excellent condition, but sometimes damage can occur during transit. As soon as you notice any damage to your product, reach out to us, and we will file a claim on your behalf.
We are committed to resolving the situation promptly and will work with you to ensure a satisfactory outcome. For more information on how to proceed, please contact our customer service team for assistance.
Yes, you can cancel your order for a full refund before it is set up for shipment. However, this policy does not apply to custom orders. For custom orders, cancellations may not be possible once production has begun.
If you cancel your order after it has been set up for shipment, the costs of both outbound and return shipping will be deducted from your refund. Please note that this policy does not apply to custom orders.
Custom orders cannot be canceled once they have entered the production phase. At this point, all production costs have been incurred, and the balance paid cannot be refunded. If you have already received your custom order, please refer to our Return Policy, as cancellations are no longer available.
